Чтение и письмо: ответ организации и своё обращение (косвенные вопросы в письме)

4 слова · 2 фразы

Слова урока · 4

acknowledge /əkˈnɒlɪdʒ/подтвердить получение
unfortunately /ʌnˈfɔːtʃənətli/к сожалению
be unable to /bi ʌnˈeɪbl tə/быть не в состоянии
goodwill gesture /ˌɡʊdwɪl ˈdʒestʃə/жест доброй воли

Фразы урока · 2

We acknowledge receipt of your letter; unfortunately, we are unable to refund the fee.Подтверждаем получение вашего письма; к сожалению, мы не можем вернуть плату.
As a goodwill gesture, we offer a £10 voucher.В качестве жеста доброй воли предлагаем ваучер на 10 фунтов.

Текст: «Ответ управляющей компании»

Dear Ms Petrova,
Reference: CT/2291
Thank you for your letter of 6 May regarding the broken lift at 14 Park Road. We acknowledge receipt of your complaint and apologise for the inconvenience.
Our engineer visited the building on 8 May and found that a part needs to be replaced. Unfortunately, the part is not in stock, and we are unable to repair the lift before 20 May. In the meantime, the stairs are the only way to reach the upper floors. We are aware that this is difficult for older residents and for residents with young children.
As a goodwill gesture, we will reduce the service charge for May by 15 % for all residents of the building. If you need help carrying shopping or heavy items, our caretaker, Mr Owen, is available from 8 a.m. to 4 p.m. on weekdays; please call him on the number below.
Could you let us know whether any resident needs urgent assistance? In that case, we will arrange it as a matter of priority.
We will write to you again as soon as the part arrives. If you have any further questions, please do not hesitate to contact us, quoting the reference above.
Yours sincerely,
Helen Marsh, Property Manager

Задание

Напишите ответ управляющей компании от имени жительницы (90–110 слов): поблагодарите за ответ и укажите номер; сообщите, что пожилая соседка с третьего этажа нуждается в срочной помощи (факт → последствие); задайте два косвенных вопроса (whether the part could be ordered from another supplier; what time the caretaker could help on Saturdays); попросите со сроком и условием (I would be grateful if …; unless …, …); вежливо завершите.

Образец ответа

Dear Ms Marsh, Thank you for your reply regarding the lift at 14 Park Road (reference CT/2291). I appreciate the reduction in the service charge. However, I must tell you that my neighbour on the third floor, Mrs Cole, is 84 and cannot use the stairs. As a result, she has not been able to leave her flat since 6 May. Could you tell me whether the part could be ordered from another supplier? I would also like to know what time the caretaker could help her on Saturdays, as he is not available at weekends. I would be grateful if you could arrange urgent assistance for Mrs Cole by Friday. Unless I hear from you by then, I will contact the council. I look forward to your reply. Yours sincerely, Olga Petrova

lightbulbОтвет организации: благодарность + номер → факт и последствие → косвенные вопросы (whether …, what time …) → просьба со сроком и unless → I look forward to your reply.

Закрепите урок: упражнения со словами, фразами и грамматикой с проверкой и повторением.