Чтение и письмо: условия магазина и обращение (пассив в условиях)
Слова урока · 4
- terms and conditions /ˌtɜːmz ənd kənˈdɪʃnz/условия (договора)
- accept /əkˈsept/принимать
- process /ˈprəʊses/обрабатывать
- excluding /ɪkˈskluːdɪŋ/за исключением
Фразы урока · 2
- Read the terms and conditions: returns are accepted within 30 days, excluding sale items.Прочитайте условия: возврат принимается в течение 30 дней, за исключением товаров со скидкой.
- Refunds are processed within five working days.Возвраты обрабатываются в течение пяти рабочих дней.
Текст: «Условия возврата интернет-магазина»
1. Returns are accepted within 30 days of delivery. Items must be unused and returned in the original packaging with proof of purchase. Sale items can be exchanged but not refunded, excluding faulty goods.
2. Faulty or damaged goods: if an item is delivered damaged or is found to be faulty within six months, it will be repaired, replaced or refunded free of charge. Please contact customer service within 48 hours of delivery and attach photos of the damage.
3. How to return: request a returns label online. Parcels are collected by our courier free of charge, or they can be dropped off at any post office. Return postage for unwanted (not faulty) items is charged at £3.95.
4. Refunds are processed within five working days after the item is received in our warehouse and are made to the original payment method.
5. Wrong item sent: if you were sent the wrong item or size, contact us and a replacement will be dispatched the same day. You will not be charged for the return.
Задание
Напишите обращение в поддержку Northfield Outdoor (80–100 слов): зачем пишете и номер заказа; что случилось — в пассиве (когда заказ был оформлен и доставлен, что было повреждено или прислано не то); что вы приложили; чего хотите (либо замена, либо возврат) и в какой срок; вежливое завершение.
Образец ответа
Dear Customer Service, I am writing to complain about order number 55120. The order was placed on 2 June and delivered on 6 June. Unfortunately, the walking boots were delivered damaged: the box was crushed and there is a deep scratch on the left boot. The boots are unused and still in the original packaging. I have attached three photos of the damage and a copy of the receipt. I would like either a replacement in the same size or a full refund. As I need the boots for a trip on 20 June, I would be grateful if you could deal with this as a matter of urgency. I look forward to hearing from you. Yours faithfully, Alex Kuzmin
lightbulbОбращение в поддержку: номер заказа → факты в пассиве с датами → приложения → either … or … → срок → I look forward to hearing from you.
Закрепите урок: упражнения со словами, фразами и грамматикой с проверкой и повторением.