Качество и ожидания (fell short of, as advertised)
10 слов · 7 фраз
Слова урока · 10
as advertised /əz ˈædvətaɪzd/как заявлено в рекламе
as described /əz dɪˈskraɪbd/как описано
fit for purpose /ˌfɪt fə ˈpɜːpəs/пригодный для использования
fall short of /ˌfɔːl ˈʃɔːt əv/не дотягивать до
live up to /ˌlɪv ˈʌp tə/оправдать (ожидания)
let down /ˌlet ˈdaʊn/подвести
expectation /ˌekspekˈteɪʃn/ожидание
substandard /ˌsʌbˈstændəd/ниже стандарта
promised /ˈprɒmɪst/обещанный
value for money /ˌvæljuː fə ˈmʌni/соотношение цены и качества
Качество и ожидания: что было обещано и что получено
Претензия убедительна, когда она построена на сравнении обещанного (as advertised, the promised date, the description said …) с полученным (what actually arrived, fell short of, not fit for purpose). Это язык фактов, а не эмоций: не «ужасно», а «не соответствует описанию».
что обещали
обороты
пример
реклама, описание
as advertised · as described · according to the description / the website
The item arrived exactly as described. The room was not as advertised.
срок, цена
the promised delivery date · the quoted price · the agreed time
The promised delivery date was the 5th; it arrived on the 19th.
стандарт
of satisfactory quality · fit for purpose · as agreed
The tent isn't fit for purpose — it leaks.
Что получили — оценка
оборот
значение
пример
fell short of (what was promised / expectations)
не дотянуло
The service fell short of what was promised.
didn't live up to (its reviews / the description)
не оправдало
The hotel didn't live up to its reviews.
be let down by
подвели
We were badly let down by the courier.
substandard · poor value for money
ниже стандарта
The work was substandard and poor value for money.
met / exceeded our expectations
оправдало / превзошло
The meal exceeded our expectations.
Сравнение обещанного и полученного — образец
обещано
получено
вывод
«sea view, quiet street»
a view of the car park, a road below
not as advertised
delivery in 3–5 days
arrived after 14 days, no updates
fell short of the promised service
«waterproof»
leaked on the first night
not fit for purpose
Обещано → получено: формы
что
оборот
пример
перевод
что обещали
The description said (that) …; It was advertised as …; We were promised …; was supposed to
It was advertised as «waterproof». We were promised delivery within a week.
Товар рекламировали как водонепроницаемый. Нам обещали доставку в течение недели.
что получили
Past Simple; turned out to be; in fact
In fact, it leaked after one walk. It turned out to be a different model.
На деле он промок после одной прогулки. Оказалось, это другая модель.
разница
Unlike the description, …; Contrary to …; doesn't match
The colour doesn't match the photo. Contrary to the description, it's plastic.
Цвет не совпадает с фото. Вопреки описанию, он пластиковый.
оценка
not as … as advertised; far from …; nowhere near
It's nowhere near as durable as advertised.
Он и близко не такой прочный, как обещали.
Ошибки новичков
неверно
верно
правило
You promised me that the delivery will be…
You promised that delivery would be…
сдвиг после promised
It was written that it is waterproof.
The description said it was waterproof.
по-английски «описание говорит»
It doesn't correspond to the photo.
It doesn't match the photo.
correspond — книжно и о другом
It was supposed to been delivered…
It was supposed to be delivered…
supposed to + инфинитив
Нюансы
fit for purpose и as described — формулы британского закона о правах потребителя (Consumer Rights Act 2015): товар должен быть of satisfactory quality, fit for purpose, as described. Их полезно цитировать.
let down в пассиве: we were let down; активно — the courier let us down.
value for money — неисчисляемое: good / poor value for money; a good value.
Слово «ужасно» (terrible) ослабляет претензию; «не соответствует описанию» — усиливает.
push_pinобещано: as advertised, as described, the promised date, fit for purpose; получено: fell short of, didn't live up to, were let down by, substandard, poor value for money; met / exceeded expectations; факты сильнее эмоций
Фразы урока · 7
The room was not as advertised.Комната была не такой, как заявлено.
The item arrived exactly as described.Товар пришёл точно как описано.
The tent isn't fit for purpose — it leaks.Палатка непригодна — она протекает.
The service fell short of what was promised.Услуга не дотянула до обещанного.
The hotel didn't live up to its reviews, and we were badly let down by the courier.Отель не оправдал своих отзывов, а курьер нас сильно подвёл.
The meal exceeded our expectations.Ужин превзошёл наши ожидания.
The promised delivery date was the 5th; the work was substandard and poor value for money.Обещанная дата доставки — 5-е; работа была ниже стандарта и плохим соотношением цены и качества.
lightbulbОбещанное против полученного: as advertised / as described / the promised date → fell short of, didn't live up to, not fit for purpose, let down. Факты, не эмоции.
Закрепите урок: упражнения со словами, фразами и грамматикой с проверкой и повторением.
